Payment & Refund

Payments for Alpine Brook House services are collected according to the quote confirmed before work begins on alpine-brook.bond.

• When reading payment guidance on this site, mention that page name in your desk@this site subject so Alpine Brook House routes it correctly.
• Accepted methods are confirmed by email from desk@this site and may include card or local transfer depending on Malaysia norms.
• Deposits for custom work are non-refundable once materials are ordered, unless we cancel the booking.

If we must cancel, prepaid fees for unfinished work are refunded within fourteen business days.

Workshop seats can be transferred once with forty-eight hours notice; no-shows forfeit the seat fee.

• Refund requests should include booking date, service name, and contact details used on this site.
• Charge disputes should first contact desk@this site so we can reconcile invoices against studio logs.
• Prices shown in conversation are in local currency for Kuala Lumpur unless otherwise stated.

First-time guests often ask how payment timing works for framing shop with scope confirmed on paper before work starts. Door updates for alpine-brook post before opening when hours shift Desk near No. 47.

Same-week payment depend on the Kuala Lumpur board, not guesswork and favour fewer parallel jobs during busy weeks. Receipts are available on request.